Conducted annually, SOE® is a blueprint for assessing the tools and processes APG members have in place to meet the escalating expectations of healthcare purchasers and patients. The survey helps set the bar for healthcare consumers to evaluate a physician group’s technical quality, responsive patient experience, and affordability.
Each year, we continue seeing phenomenal commitment among our member organizations to stay ahead of the curve and drive change in how patients receive care. To reflect that engagement, the APG Clinical Quality Leadership Committee continues to increase the achievement thresholds across the survey’s domains. Updates include questions to highlight important topics like social determinants of health, value-based incentives, financial standards, and post-hospital discharge follow-up.
If you’re a policymaker, here is a summary document for you to better understand how SOE® can help better patient’s health outcomes by optimizing their physician organization’s delivery of risk-based, coordinated care.
The following rigorous categories represent the 2022 Standards of Excellence™, with Domains 1-5 to be publicly reported:
Participating organization type, size, attributable patient populations, and status of involvement in governmental programs or alternative payment models
Population Health Management: Clinical system supports for quality and efficiency on a population scale
Health Information Technology: Systems and technology that enable timely and actionable information for patient engagement, service access, and coordinated care
Accountability and Transparency: Processes that support practice & physician performance and reporting, regulatory compliance, and resource use optimization
Patient-Centered Care: Capabilities that promote effective patient communications and delivery of accessible, high-quality care
Advanced Primary Care: Essential investments in practice innovations and for building sustainable, team-based primary care
Administrative and Financial Capability: Key organization infrastructure to manage complex relationships, diverse revenue streams, innovative payment alignment, and risk. In short, the domain demonstrates how our physician groups are responding to sustainable healthcare reform. (Informational only—no public reporting)
For more information on the Standards of Excellence™ program including historical results, please contact America’s Physician Groups.
Please feel free to download our 2023 SOE® FAQ, Letter about SOE® 2023, and Summary Document for Policymakers. The 2023 SOE® survey and additional SOE program materials and resources are available to APG members with login below.
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