Standards of Excellence™

In 2018, America’s Physician Groups is marking the 12th edition of our national Standards of Excellence™ (SOE®) survey. This year’s survey results will be announced at our Colloquium in Washington, DC.


Conducted annually, SOE® is a blueprint for assessing the tools and processes APG members have in place to meet the escalating expectations of healthcare purchasers and patients. The survey helps set the bar for healthcare consumers to evaluate a physician group’s technical quality, responsive patient experience, and affordability.

Each year, we continue seeing phenomenal commitment among our member organizations to stay ahead of the curve and drive change in how patients receive care. To reflect that engagement, the APG Clinical Quality Leadership Committee voted last year to increase the achievement thresholds across the survey’s domains. Updates to the 2018 SOE® include questions to further include our pediatric population and to highlight important topics like social determinants of health and advanced care planning.

The following rigorous categories represent the 2018 Standards of Excellence™, with Domains 1-5 to be publicly reported:

Domain 1

Care Management Practices: Clinical system supports for quality and efficiency on a population scale.

Domain 2

Information Technology: Funnel for accurate, actionable information to support clinical decisions and coordinate team care.

Domain 3

Accountability and Transparency: Response to the public demand for objective information regarding performance, patient service, and regulatory compliance.

Domain 4

Patient-Centered Care: Critical components of access, convenience, cultural responsiveness, and customized individual care.

Domain 5

Group Support of Advanced Primary Care: Designed to make the patient-centered medical home a systemwide model and to revitalize the discipline of primary care.

Domain 6

Administrative and Financial Capability: Aimed at managing complex relationships, diverse revenue streams, innovative payment alignment, and risk; demonstrates how our physician groups are responding to sustainable healthcare reform. (Informational only—no public reporting.)

For more information on the Standards of Excellence™ program including historical results, please contact Amy Nguyen Howell, MD, Chief Medical Officer, APG.